Refund policy
REFUND POLICY
No Returns or Exchanges
All items from The South of France & Co are made-to-order and printed specifically for you. Because of this custom production process, we do not accept returns or exchanges on any products.
Damaged or Defective Items
We stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect, please contact us within 14 days of receiving your order at thesouthoffrance@gmail.com.
To process a claim for a damaged or defective item, please provide:
- Your order number
- Clear photos of the damaged or defective item
- A brief description of the issue
We will review your claim and, if approved, will either:
- Send you a replacement item at no additional cost, or
- Issue a full refund to your original payment method
Incorrect Orders
If you receive the wrong item due to an error on our part, please contact us within 14 days and we will send you the correct item at no additional charge.
Questions?
If you have any questions about our refund policy, please contact us at thesouthoffrance@gmail.com.